REVSCheckAustralia.com.au is committed to handling personal information responsibly. This policy explains what personal information we collect, how we use it, and how you can contact us about it.
In the course of providing our Services (including REVS checks and PPSR certificates), we may collect your name and email address, provided when you place an order; payment-related metadata (such as transaction confirmation and payment method used), noting that we do not collect or store full credit card details ourselves (see clause 4); vehicle identifiers you provide for a search (VIN, HIN, chassis number, or registration number) — these relate to a vehicle rather than to you personally, but where combined with your order details they may form part of your personal information record; technical information generated automatically by your use of the website (such as IP address or browser type), where applicable.
We collect and use this information to process your order and deliver the requested search results, report, or certificate; retain a copy of the email confirmation and certificate for approximately six months, so that a lost or deleted certificate can be reissued to you without requiring a further charge; respond to your enquiries or complaints; comply with our legal and accounting obligations.
We do not use your personal information for direct marketing, and we do not sell or trade your personal information to third parties.
We disclose limited personal information to PayPal and Stripe strictly for the purpose of providing our Services. PayPal and Stripe process payment transactions on our behalf. We do not receive or store your full credit card or PayPal account details; these are handled directly by the relevant payment gateway under its own privacy policy and security standards.
Some of these third-party providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure the provider is subject to privacy and data security obligations that are at least substantially similar to the APPs, but we encourage you to review the privacy policies of PayPal and Stripe directly if you have concerns about how they handle your information.
We do not otherwise share, sell, or disclose your personal information to third parties except where required by law.
We do not store your credit card or full payment details on REVSCheckAustralia.com.au. All payment transactions are handled by PayPal (for PayPal transactions) or Stripe (for credit card transactions), both of which maintain their own security and compliance standards (including PCI-DSS for card payments).
Order confirmation emails and associated certificates are stored on a secure mail server for approximately six months, after which they are deleted. We take reasonable technical and organisational steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, or incomplete. To make a request, contact us using the details in clause 8. We will respond within a reasonable period and may need to verify your identity before providing access.
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
If you have any questions about this policy or how we handle your personal information, please contact us here.
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this website.
Our dedicated Australian-based support team is ready to answer any questions you might have. We ask that you please visit our FAQs page first, as there might be an answer already waiting for you.